Privacy Policy
How we collect, use and protect the personal information you share with us.
Last reviewed: this policy will be updated as needed to reflect how Jnane Riad handles guest information.
Information we collect
When you enquire about a stay, contact us through our website, or message us on WhatsApp or by phone, we may collect details such as your name, email address, phone number, travel dates and any preferences you share with us. We do not collect payment information through this website.
How we use your information
We use the information you provide to respond to enquiries, confirm availability, arrange your stay, and communicate with you before, during and after your visit. We do not sell or rent your personal information to third parties.
Sharing your information
Your details are only shared with trusted parties directly involved in preparing your stay, such as our reservations team. We do not share your information with third parties for marketing purposes.
Cookies & website data
This website may use basic, essential cookies to ensure pages function correctly. We do not use invasive tracking or third-party advertising cookies.
Data retention
We retain enquiry and booking-related information only for as long as necessary to provide our services and meet any legal or accounting requirements.
Your rights
You may contact us at any time to ask what personal information we hold about you, to request a correction, or to request that it be deleted, subject to any legal obligations we may have to retain certain records.
Contact us
If you have any questions about this policy or how your information is handled, please reach out to us by phone at +212 702 030 308 or through our contact page.
Questions about your data or this policy? Get in touch with our team.